Refund policy

Last updated October 22, 2026

This English text is the binding version. The copies of this page in other languages are translations, for convenience.

This policy sits alongside the terms and explains how refunds work for the Pro subscription, the 90 day Exam Pass, question packs and full exams from the exam generator.

Refunds of purchases on this website

Before you use it. Within 14 days of the day you bought it, a purchase you have not used is refunded in full. Using it means any one of these: downloading a file (Anki, spreadsheet or printable), running a job or an answer key check paid for by your Exam Pass or Pro, asking the tutor more than the free 10 questions in a day, having more than the free plan's 25 post-exam debriefs in a day written for you, having more than the free plan's 200 scanned pages in a month read for you, starting an exam of more than 100 questions, starting a review session of more than 10 questions, or spending a question from a question pack.

Full exams from the exam generator. Generating a full exam with your Exam Pass or Pro counts as using it, like the uses listed above. A free sample is never a use. A single full exam, bought for one exam, is refunded in full within 14 days of the day you bought it as long as you have not generated it; once it has been generated it is not refunded.

After you use it. This policy does not refund a purchase you have used, except as the law requires (next section) or when something went wrong on our side.

Pro. You can cancel at any time from your account page, and your access stays until the end of the period you paid for. A period you have used is not refunded. If a renewal takes you by surprise, tell us within 14 days of the charge: if you have used nothing since the renewal, we cancel the subscription and refund that renewal in full.

One refund per person. This policy refunds one purchase per person, counted by account, email address and card. It does not limit a refund the law requires.

Your legal right to cancel

If you are a consumer in the United Kingdom, the European Union or the European Economic Area, the law gives you 14 days from the day you bought to cancel, by email and without giving a reason. If at checkout you asked us to start your plan at once and you cancel within those 14 days after you started using it, you pay for what you used up to the day you tell us, and we refund the rest. For the Exam Pass and Pro you pay the part of the price that matches the days your plan ran: cancel an Exam Pass on its third day and you get 87/90 of the price back. For a question pack you pay for the questions you spent, at the price you paid per question. If the checkout did not ask you to start at once, canceling within the 14 days gets you all your money back. Files you downloaded stay yours. After the 14 days this right ends.

If you cancel the Exam Pass or Pro within the 14 days after generating full exams from the exam generator with it, you pay the larger of two parts of the price: the part for the full exams you generated (each exam a third of an Exam Pass, or a half for a long exam; a Pro month's exam the whole month; each exam a sixth of a Pro year, or a quarter for a long exam), or the part that matches the days your plan ran. We refund what is left, if anything.

For these shares, a long exam is one of more than 225 questions. An exam of more than 337 questions counts as two thirds of an Exam Pass, or a third of a Pro year.

A single full exam from the exam generator is digital content. Within the 14 days you can cancel it and get all your money back until you generate it. Before it is written you are asked to confirm that it is delivered to you at once and that once it has been generated you can no longer cancel for it, so from then on this right no longer applies to it.

To cancel, send us a clear statement before the 14 days end, by email to support@meduniexam.com or with the model form below. You do not have to use the form. You are in time if you send it before the 14 days end. We refund what is owed within 14 days of the day you tell us, to the card you paid with, at no fee to you.

Model withdrawal form

This is the model form of the EU Consumer Rights Directive (2011/83/EU, Annex I(B)), and the UK Consumer Contracts Regulations 2013 give a form to the same effect (Schedule 3, Part B). Copy it into an email or a letter if you want to use it.

When something goes wrong on our side

If the service was unavailable, a job failed and left you without the questions you paid for, or a payment was taken twice, we refund it. Questions reserved by a job that produced fewer accepted questions are returned to your pack automatically, so you are not charged for questions the verifier rejected.

What is not refunded

• Questions from a pack that were already generated and verified. That the topic turned out not to be examined is not a ground for refunding them
• A subscription period that has already ended
• Questions in a pack that expired after 12 months
• A full exam from the exam generator that was not generated within 12 months of buying it
• Purchases on an account closed for breaking the acceptable use rules
• A purchase you have used, outside the legal right to cancel above

How to ask

Email support@meduniexam.com from the address on the account with the date of the payment and what you would like. No form, no reason required within the 14 days. We reply within two business days and approved refunds go back to the original card through Stripe, usually within five to ten business days depending on your bank.

Purchases made in the iOS app

A Pro subscription or an Exam Pass bought in the iOS app is sold through the App Store, and Apple, not us, handles its refunds. The sections above describe purchases made on this website and do not apply to it. To ask for a refund, go to reportaproblem.apple.com, sign in with your Apple Account and choose the purchase. Apple decides under its own policies, which in the United Kingdom and the European Union include a 14 day right to cancel.

When Apple refunds a purchase, it tells us, and what the purchase turned on ends: the Exam Pass days come off the account, and a refunded Pro subscription stops. If Apple reverses the refund, the purchase is turned back on. To stop a Pro subscription from renewing, cancel it in the subscription settings of your Apple Account at least 24 hours before the end of the period.

If something went wrong on our side, write to us as well. We cannot refund an App Store charge ourselves, but we will put it right on your account where we can.

Chargebacks

Please write to us before raising a dispute with your bank. When a dispute is opened on a payment for the Exam Pass, a question pack or a full exam from the exam generator, what that payment turned on ends, as it would with a refund, and almost every case we have seen is settled faster by email.